Public Offer
This Public Offer (hereinafter referred to as the “Offer”) sets forth the terms and conditions under which the service “Streaflex” (hereinafter referred to as the “Provider”) agrees to render services to increase and enhance the number of viewers, subscribers, and/or chat participants in live broadcasts (streams), as well as other promotional services aimed at supporting streamers and content creators on various media and social platforms (including but not limited to Twitch, YouTube, Trovo, and others) (hereinafter collectively referred to as the “Services”), to any individual or entity (hereinafter referred to as the “Customer”). By accepting this Offer, the Customer and Provider enter into a legally binding agreement governed by applicable laws of the United States (including relevant federal and state laws) and the European Union (including applicable EU directives, regulations, and the laws of EU Member States), as well as any other applicable international laws, where appropriate.
1. General Provisions
- By placing an order for Services through the Provider’s website https://streaflex.com (hereinafter referred to as the “Website”), the Customer acknowledges and agrees to be bound by the terms and conditions of this Offer, as well as all applicable U.S. and EU laws and regulations.
- The agreement between the Provider and the Customer is considered executed upon the Customer’s acceptance of this Offer, evidenced by the Customer’s payment for the selected subscription plan or tariff.
- This Offer, as well as the applicable rates, descriptions of services, and any other appendices referenced herein, form an integral part of the agreement between the Parties.
2. Subject of the Agreement
- The Provider agrees, in exchange for compensation, to render Services to the Customer to increase viewers, subscribers, and/or chat participants for live broadcasts, as well as to support the promotion of streamers and content creators by employing various methods and tools offered on the Website. The Customer agrees to pay for these Services in accordance with this Offer.
- The nature, scope, and cost of the Services are chosen by the Customer from the subscription plans listed on the Website. The duration of the Services is determined by the chosen subscription period, which may be one day, one week, or one month.
3. Fees and Payment Terms
- The fees for the Services are those published on the Website at the time of order. The Provider reserves the right to modify such fees at any time, without prior notice, to the extent permitted by applicable U.S. and EU consumer protection and e-commerce laws. Such modifications will not affect subscription periods already paid for by the Customer.
- Payment for the Services must be made via the available online payment methods on the Website, which may include credit cards, debit cards, or electronic payment platforms, in compliance with relevant U.S. and EU payment regulations.
- Payment is considered received once funds are credited to the Provider’s account or upon receiving a confirmation of successful transaction from the payment processor.
4. Conditions of Service Provision
- During the paid subscription period, the Provider will use commercially reasonable efforts to deliver promotional support and implement various marketing strategies aimed at increasing the Customer’s viewership, channel activity, and related metrics in accordance with the selected service plan.
- The Provider does not guarantee specific performance metrics, such as a precise number of viewers, subscribers, or other statistical results. Actual outcomes depend on numerous factors, including but not limited to:
- The theme and quality of the Customer’s channel content;
- The frequency and regularity of live broadcasts;
- Overall stream quality and the Customer’s on-air conduct;
- Technical parameters of the chosen streaming platform;
- Changes in the platform’s recommendation or discovery algorithms.
- The Customer acknowledges that the Services provide marketing support and a favorable environment for audience growth, but results may vary substantially.
5. Liability of the Parties
- The Provider will be responsible for delivering the Services in a manner consistent with this Offer, and in compliance with applicable U.S. and EU laws.
- The Customer is responsible for providing accurate and truthful information when placing orders and for complying with all relevant terms, policies, and guidelines of the streaming or media platform used (such as Twitch, YouTube, Trovo, or others). This includes respecting intellectual property rights, content restrictions, and all applicable platform rules, as well as any relevant U.S. and EU consumer protection and digital services regulations.
- The Provider shall not be liable for any direct or indirect losses, damages, or injuries arising from or related to the use or inability to use the Services, except as required by applicable U.S. and EU laws.
6. Refund Policy
- The Customer acknowledges that, due to the digital nature of the Services and immediate commencement of service delivery upon payment, fees are generally non-refundable. Refunds will only be issued if the Provider, for reasons solely attributable to its own technical failures, is unable to deliver the subscribed Services during the subscription period. This policy is subject to mandatory consumer protection rights granted under EU and U.S. laws.
- If a refund is warranted, it will be processed within ten (10) business days following confirmation of the Provider’s inability to deliver the purchased Services. Refunds will be issued to the original payment method, subject to the Customer providing all necessary information to process the refund.
- Should the Customer fail to provide required refund details in a timely manner when requested, the Provider reserves the right to deny the refund, except as otherwise required by mandatory consumer protection laws in the U.S. or EU.
7. Intellectual Property and Restrictions
- All materials, software, designs, texts, graphics, and other elements made available on the Website are the intellectual property of the Provider or its rightful licensors. Unauthorized use without prior written consent is strictly prohibited under applicable U.S. and EU intellectual property laws.
- The Services may not be used for deceptive practices, unfair competition, violation of platform rules, misleading the audience, or any unlawful activities. The Provider reserves the right to terminate Services without refund if such misuse is detected, subject to applicable consumer protection and contract laws in the U.S. and EU.
8. Privacy and Data Protection
- The Customer’s personal information is collected, processed, and stored in accordance with applicable U.S. data privacy laws, the EU General Data Protection Regulation (GDPR), and other relevant EU and U.S. data protection regulations.
- The Provider implements reasonable technical and organizational measures to protect the Customer’s personal information from unauthorized access, loss, or alteration, in compliance with both U.S. and EU data protection standards.
9. Changes to the Offer
- The Provider reserves the right to unilaterally modify this Offer at any time. Such modifications become effective upon their publication on the Website, provided they do not conflict with mandatory U.S. or EU consumer protection laws.
- The Customer is responsible for reviewing the current version of the Offer posted on the Website. Continued use of the Services after any changes are made constitutes acceptance of the updated Offer, except where prohibited by applicable U.S. or EU laws.
10. Term and Termination
- The agreement formed by the Customer’s acceptance of this Offer remains in effect for the duration of the paid subscription period.
- Upon expiration of the subscription, the agreement terminates unless the Customer renews the subscription by placing and paying for a new order.
- Early termination of the agreement may occur by mutual consent of the Parties or in the event of a material breach of this Offer’s terms by either Party, in accordance with U.S. and EU laws.
11. Miscellaneous
- Any matters not addressed by this Offer shall be governed by applicable U.S. federal and state laws and, where applicable, EU law and the laws of the respective EU Member State. If the Customer is located in the EU/EEA, any mandatory rights and protections afforded by EU consumer protection laws take precedence. If the Customer is located in the United States, applicable federal and state laws will govern.
- If any provision of this Offer is determined to be invalid or unenforceable under U.S. or EU law, such determination does not affect the validity of the remaining provisions.
- Any disputes arising from or related to this Offer that cannot be resolved through good-faith negotiations:
- If involving a U.S. Customer, such disputes shall be submitted to the exclusive jurisdiction of the state or federal courts located in Delaware, subject to applicable U.S. law.
- If involving an EU Customer, such disputes shall be resolved in accordance with the laws and courts of the relevant EU Member State, in compliance with EU consumer protection and dispute resolution regulations.
Contact Us
If you have any questions, concerns, or inquiries, please do not hesitate to reach out to us. Our team is here to assist you.
- Email: [email protected]
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Address:
Office 304, Limassol Business Center,
28 October Avenue, Limassol 3035,
Republic of Cyprus
Additional contact methods are available on our support page. We reserve the right to respond to your inquiry within up to 2 business days.