Refund Policy

1. Technical Support

We strive to provide stable and comfortable conditions for using the website and services. However, we recognize that technical issues may arise from time to time, temporarily limiting access or functionality. While it is impossible to prevent all potential problems, our support team does everything possible to minimize their occurrence and resolve issues promptly and efficiently.

If you encounter technical issues while using the website or services, please contact our support team via support page. To expedite the processing of your request, please provide the following information:

• Screenshots illustrating the issue.
• A detailed description of the problem.
• Your contact details and a clearly formulated request.

Please note that we cannot accept complaints without supporting documentation as conclusive proof of the issue. Upon receiving your request, a support representative will review it, verify the details, and take appropriate action. Decisions are made solely at the discretion of the support team.

2. Refund Policy

Refunds are provided only if the support team determines, after investigation, that the loss occurred due to a server error or another issue during the normal use of the website and services. Refund requests must be submitted within 7 calendar days from the discovery of the issue. After this period, compensation will not be provided.

Compensation is not provided in the following cases:

• Potential or hypothetical losses, including active subscriptions or similar services.
• Issues related to the user's equipment (e.g., computer, internet connection, or third-party systems).
• Blocking access to the website or services due to a violation of the Terms of Use.
• Blocking access by the user's internet provider.
• Losses due to prolonged inactivity on the website.

We do not provide monetary refunds. Compensation is granted only in the form of virtual currency or products at the discretion of the technical support team.

3. Abuse of the Support System

Repeated submissions (spam) or requests containing false information to obtain compensation are prohibited. Such actions may result in account suspension and disciplinary measures.

4. Feedback

No one other than the official website support team has the authority to make decisions on compensation or challenge them. We use your feedback to identify system issues and improve the website and services.

Contact Us

If you have any questions, concerns, or inquiries, please do not hesitate to reach out to us. Our team is here to assist you.

• Email: [email protected]
• Address:

  Office 304, Limassol Business Center,
  28 October Avenue, Limassol 3035,
  Republic of Cyprus

Additional contact methods are available on our support page. We reserve the right to respond to your inquiry within up to 2 business days.